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      FAQ's for Sales Reps

Software by nuTech
(800) 404-0634

     
The questions below refers to Avonto Direct Connect for Sales Reps.  Whatever question you have, most likely it has already been asked and answered below.  If not, please contact us directly by phone or email and we will be glad to answer any additional questions you may have!  
     
 
Is internet access required to use Avonto Direct Connect for Sales Reps?  
  Internet access is only required to update vendor items and pricing, send orders electronically to your vendor, and of course to download the initial program. It is recommended to use the program where you have access to the internet so your vendor data is always up to date. If you do not have access, you can still use the software, but will need to print out a copy of your purchase order to fax over.  
In a nutshell, what does the Sales Rep version do?  
  This is perfect for sales reps to use when on the road and visiting businesses.  You simply select your customer, then select the items they want to order (these items are updated automatically in the software), and send in the customer order!  It is a must have business tool for all sales reps.  Your software will keep records on all your customers and orders.  You can use the software to send orders electronically to your vendor(s) where the order is received and processed within seconds.  Even if your vendor does not use the wholesale version you still have the option to print and fax the orders over.   All orders are stored in your software for reference or reprinting.  To have your vendor start using the software, please have them contact us at (800) 404-0634.  
How much does Avonto Direct Connect cost for Sales Reps?  
  To use the Sales Rep version a software license must be purchased for a small annual price.  If your company which you represent will not pay for the cost  of the license, you can purchase one directly from us, but must have the company sign an authorization form.  Contact us at (800) 404-0634 for more info and we can get you started.  Contact us for pricing.  
What if I don't want to pay and just use the software?  
  The software will only grant access for full vendor updates and for sending orders only if a user has purchased this service. The software will be of no real benefit without the service of sending and recording your purchase orders.  
How do I download Avonto Direct Connect for Sales Reps?  
  Contact us at (800) 404-0634 and we will send you the information you need.  
Can I just print my orders and fax them over to a vendor?  
  Yes, you can choose to print your purchase orders at anytime and fax them to your vendor. Avonto Direct Connect software will automatically create your purchase orders based on vendor name, saving you lots of time.  
How does Avonto Direct Connect help save time and reduce costs?  
  Avonto Direct Connect saves you time by streamlining the entire ordering process.  No longer wait till you are "back at the office", just find an internet connection (even at a coffeeshop) and send the orders.  Your vendor will receive the order within seconds.  
The vendor I represent is not a participating vendor.  Why is this?  
  It is crucial for vendors to contact us in order to join as a participating vendor so both you and your vendor can start benefiting! However, you can still use the software to create and fax over orders regardless if the vendor is set up with their own software. Please contact your vendors and have them contact us at (800) 404-0634 to be able to receive the orders electronically.  
How does a vendor participate so their data is available for me to start submitting orders?  
  All a vendor has to do is join as a participating vendor. This alone will save them costs such as manpower, time, and mistakes, plus it will make your life a lot easier when it comes to placing orders. Even if a vendor is not participating, you can still use the software to download their items and create orders to fax or phone over. Your vendors can contact us at (800) 404-0634 to join.  
How do I create a purchase order?  
  To create a purchase order, simply select your customer, then select the items, enter any order details, click send. Make sure to request more information from us and we will send you information, including movie links and tuturoials.  
What information is sent to a vendor on the purchase order?  
  The information sent to your vendors include: Customer Name, Sales Rep, Ship to, Bill To, Ship Method, PO Number, PO Date, Order details such as type of moulding, mat, other item, qty and sizes.  
Why does the order total not appear on the order?  
  This is because many vendors have special pricing for accounts that order by box, or larger quantities. Avonto Direct Connect lists the pricing for Length, Chop or Joined and basic list book pricing. This information is supplied by your vendors.  
Does the software automatically create PO numbers?  
  Yes, Avonto Direct Connect automatically creates PO Numbers for each PO as they are generated.  
Is there a place to view a history of purchase orders?  
  Yes, inside Avonto Direct Connect click on the Purchase Order History icon and you can locate any purchase order you have previously entered. You can also search for specific criteria such as vendor name, moulding number, date, etc.  
Is it possible to reprint or resend a purchase order?  
  Yes, simply go to the Purchase Order History window, select your purchase order and click Reprint. You must have a service plan in order to access this feature in the program.  
Is this an accounting piece of software?  
  At this time, Avonto Direct Connect is strictly a purchase ordering system linking vendors with their customers and sales rep. We will be adding onto the software as time progresses and as we gain feedback from our users, so although nothing is ruled out, it is not for invoicing at this time.  
How does my vendor receive these purchase orders?  
  This depends on how you have it set up to send. You can send your orders via the internet to your vendors own software, or simply print and fax it over. No email software or client such as AOL, Hotmail or Outlook is required on your part, Avonto Direct Connect takes care of it all for you!  
What if I don't include all the required information on a purchase order?  
  Avonto Direct Connect has error checking to make your orders are complete. You will see an error icon next to any order that is not completed correctly. You must correct the errors before you can send the order. However, if a vendor has any questions, your contact information will be included on the purchase order for them to contact you.  
How do you update Avonto Direct Connect software with the latest vendor items and pricing?  
  Vendors can supply us with their data for inclusion. We aleady receive data from over 140 vendors. Each time Avonto Direct Connect opens it will check and update your vendor data with the latest updates automatically. You do not have to do a single thing! Avonto Direct Connect does it for you! You must have a Service Plan to have full access.  
Does the Avonto Direct Connect display a vendor's discontinued items?  
  Yes, it can... if the vendor provides this bit of information. If the vendor provides this type of information, such items will be noted right on the window where you select your items to order so you can know right away!  
What is the refund policy?  
  There is no refunds for the Sales Rep version at this time.  However if you not satisfied with your software please let us know so we can work out some sort of arrangement.  
Can I backup my data?  
  Yes, there are backup capabilities for the software. This is discussed in the manual in detail.  
Do you integrate with any POS systems?  
  Avonto Direct Connect does not require any Point of Sale software. We welcome any software company to contact us regarding integration with our software. Pleas contact us for integration instructions.  
I have more questions, can I talk to a sales representative?  
  Absolutely! Our toll free number is (800) 404-0634.  
Who owns Avonto Direct Connect software?  
  The entire Avonto product line is owned by software development company, nuTech. nuTech is well known for their ezFramer software which has been sold to custom framers worldwide since 1998.  
I am ready to purchase, what now?  
  To purchase a license, please contact us at (800) 404-0634.  
 
     
 
 
 
 
   
 
 

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(800) 404-0634
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