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Is internet access
required to use this service? |
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Yes, without an internet connection,
you will not be able to receive orders electronically
into the software. |
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In a nutshell, what does Avonto
Direct Connect for Wholesalers do? |
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Avonto Direct Connect Software
provides an easy way to receive orders electronically
from your retail customers and sales reps.
In the software you can manage customer accounts,
orders, track the status of orders and run multiple
customizable reports. Avonto Direct Connect
will reduce ordering mistakes, increase your hours
of operation 24/7 for your customers to send in
orders, and will reduce overhead costs such as
phones and manpower. |
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I already have a website with
ordering abilities, how is this different? |
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Our software is not a shopping
cart & does not replace your online purchase
system. Our software will automatically receive
any orders which are sent to you by your customers
who use the Retail version. With websites
you have to make sure your items and prices are
always current and this takes time. With
Avonto Direct Connect we take care of updating
your customers for you. Plus with websites,
you often have to reenter the orders into a software
program, or the orders are sent to you via email.
Our software eliminates this double entry because
each order received goes directly to the customer
account where a history is stored. Each
order is also capable of being tracked as it is
carried from a status of New to a status of
Completed. |
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How do we receive orders ?
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This depends on how your customers
or sales reps have Avonto Direct Connect set up
to send. Orders can be sent to a printer for faxing
to you in a clean and legible format; or calling
the order in. Thirdly, the orders can be
sent directly into your Avonto Direct Connect
for Wholesalers where the order is received and
processed. |
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Can my sales reps use this
to send in orders from the road? |
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Yes. We offer a Sales Rep
version of Avonto Direct Connect. This has
special features which are different than the
retail version. Orders will be received electronically
into your software and will include a sales rep
"ID" or reference. A license must
be purchased for the sales rep version.
Pricing is very affordable and based on quantity.
We offer training materials and support for all
your sales reps. Please call (800) 404-0634
for more details. You can also view the
FAQ's for the Sales Rep version. |
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Do we need to download any
special software? |
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The only thing you need is a copy
of the "wholesale" version of Avonto
Direct Connect. Install it on a computer where
it will store all the orders. You the vendor
do not need to do anything except see the orders
coming into your own software! Contact us
to receive a demo copy of the software at (800)
404-0634. |
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What if our software is turned
off? |
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This is not a problem. Any orders
which may have been sent by your customers while
you were offline are held in a "holding"
location. Once you are back online, those orders
are automatically downloaded into your system
so you can be assured no orders are missed! |
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How does Avonto Direct Connect
help save time and reduce costs? |
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Avonto Direct Connect saves your
business time by streamlining the entire order
taking process for you. Your company will see
a reduction in phone call volume & ordering
mistakes as more and more customers place orders
through Avonto Direct Connect software 24x7/365.
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How do we start receiving orders
electronically? |
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Simply contact us join as a participating
vendor so you can start receiving orders electronically!
Contact us at (800) 404-0634 to participate. |
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How does our company participate
so our data is available for our customers to
submit orders? |
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All you have to do is enroll as
a participating vendor & download the "vendor"
version of the software to start receiving orders.
This alone will not only save you costs such as
manpower, time, and mistakes, it will make your
life a lot easier when it comes to receiving &
keeping accurate orders. You can contact us at
(800) 404-0634 to join. |
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How much is the cost of enrollment?
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At this time there is no cost to
enroll. But you must call (800) 404-0634 to become
a participating vendor. |
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What information is displayed
on a purchase order? |
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The information received on a purchase
order include: Ship to, Bill To, Ship Method,
PO Number, PO Date, Order details such as type
of moulding, mat, other item, qty and sizes. We
do not include pricing on the purchase order itself
due to customer discounts that are set up between
the customer and the vendor. |
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Is Avonto Direct Connect a
POS program? |
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Avonto Direct Connect is for creating,
recording, processing and sending purchase orders
from sales reps & customers to vendors. No
POS software is required, however if you wish
to integrate our software with your own, please
contact us at (800) 404-0634 or have your software
vendor contact us directly. |
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Does Avonto Direct Connect
have reporting capabilities? |
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Yes, you can use our reporting
feature to create and customize your own reports.
The software includes our standard reports used
for quickly pulling and cutting items by group. |
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Does the Avonto Direct Connect
display our discontinued items? |
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Yes, it can... if you provide this
bit of information. If you provide this type of
information, such items will be noted right on
the window where your customer or sales reps select
your items to order so they can avoid ordering
an out of stock item! |
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I understand the wholesale
version is free, but what does it cost my retail
customers? |
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A retailer pays $3.99/month to
have full access to the software. The software
will only work if the user is subscribed. This
grants them access to the vendor updates, program
updates, software technical support, and electronic
sending abilities. During the trial phase, they
are able to view 30 items from each vendor so
they can see how easy it is to download these
updates. |
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Does a vendor have to pay to
be included in Avonto Direct Connect? |
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No. We have kept the cost extremely
affordable so any vendor can use Avonto Direct
Connect. Future versions which includes more advanced
features may require a small upgrade fee.
But even still, it will be very cost effective. |
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I want my customers & sales
reps to use this, what can I do? |
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All you have to do is call to participate.
We will provide you with special marketing promotional
materials to include with your invoices and shipments
to notify your customers that you are a participating
vendor and promote customer awareness. |
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What is the refund policy?
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If you choose to no longer be a
participating vendor, you must call (800)
404-0634 so we can deactivate your account.
Otherwise your customers may still send you orders
no knowing you are not using the software. There
are no refunds because there is no cost to you. |
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Are there long term contracts?
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There are no long term contracts.
Because of the resources involved in making this
known to your customers, we do request a 6 month
minimum agreement. If you ever stop using the
software, you must notify us so we can let your
clients know. Otherwise they will not know you
are no longer receiving orders electronically. |
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I have more questions, can
I talk to a sales representative? |
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Absolutely! Our toll free number
is (800) 404-0634. |
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Who owns Avonto Direct Connect
software? |
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The entire Avonto product line
is owned by software development company, nuTech.
nuTech is well known for their ezFramer software
which has been sold to custom framers worldwide
since 1998. |
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I am ready to join, what now?
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You can call us at (800) 404-0634
if you have any questions and to discuss enrollment
details. We look forward to hearing from you!
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