Avonto Direct Connect
FAQ'S for Retailers

Click on a question below to read the answer. To submit a question Click Here or email Support @  avonto.com. 

Is internet access required to use this software?

I am sales rep for a company, can I use this to send in orders?

How much does Avonto Direct Connect Cost ?

What if I don't want to pay and just use the software?

How do I download Avonto Direct Connect?

Can I just print my orders and fax them over to a vendor?

How does Avonto Direct Connect help save time and reduce costs?

Why are some vendors not listed?

How does a vendor participate so their data is available for me to start submitting orders?

How do I create a purchase order?

What information is sent to a vendor on the purchase order?

Why does my order total not appear on the order?

Does the software automatically create PO numbers?

Is there a place to view a history of purchase orders?

Is it possible to reprint or resend a purchase order?

Is this an accounting piece of software?

How does my vendor receive these purchase orders?

What if I don't include all the required information on a purchase order?

How do you update Avonto Direct Connect software with the latest vendor items and pricing?

Is it possible to cross reference an item with different vendors installed?

Does the Avonto Direct Connect display a vendor's discontinued items?

What is the refund policy?

Can I backup my data?

Do you integrate with any POS systems?

I have more questions, can I talk to a sales representative?

Who owns Avonto Direct Connect software?

I am ready to purchase, what now?

Is internet access required to use this software?
Internet access is only required to update vendor items and pricing, and of course to download the initial program.  It is recommended to use the program where you have access to the internet so your vendor data is always up to date. If you do not have access, you can still use the software, but will need to print out a copy of your purchase order to fax over.

I am a sales rep, can I use this to send in orders?
Yes, this is perfect for sales reps to use when on the road and visiting businesses. If your company whom you work for is not a participating vendor, please contact them to become a participating vendor.

I want to use Avonto Direct Connect to send my purchase orders, how much does it cost ?
Avonto Direct Connect is only $3.99/month billable in 3, 6, 9, and 12 month installments.  This small monthly service charge allows you to use Avonto Direct Connect to send orders directly to your vendors own system for receiving orders. This service entitles you to toll free phone support, vendor updates, and program updates. 

What if I don't want to pay and just use the software?
The software will only grant access for full vendor updates and for sending orders only if a user has purchased this service.  The software will be of no real benefit without the service of sending and recording your purchase orders.  For only $3.99/month, it is well worth it!

How do I download Avonto Direct Connect?
Simple. Simply click here to go to our download page and follow the 3 easy steps.

Can I just print my orders and fax them over to a vendor?
Yes, you can choose to print your purchase orders at anytime and fax them to your vendor.   Avonto Direct Connect software will automatically create your purchase orders based on vendor name, saving you lots of time.

Does Avonto Direct Connect help save time and reduce costs?
Yes! Yes! and YES!  Avonto Direct Connect saves you time by streamlining the entire ordering process.   Here are a few benefits...

No longer call in or fax every order to each vendor separately 

Send orders automatically directly to your vendor's own Avonto Direct Connect software. Orders sent after hours will be waiting for the vendor as soon as they get into work!

Use with high speed or dial up internet connections

Convenient to use even if your internet is down

Create backups of your data to avoid important data loss

Keep a record of each purchase order for reference or resending

Avoid communication errors by submitting clean & readable purchase orders

Increase accuracy by easily reviewing any order ever taken

Save time by placing orders 24x7 without using a phone or visiting multiple vendor websites

Receive confirmation emails when your order is received

Place orders even if it is after hours!

Why are some vendors not listed?
It is crucial for vendors to contact us in order to join as a participating vendor so both they and their customers start benefiting! However, retailers can still use the software to create and fax over orders regardless if the vendor is set up with their own software. Please contact your vendors and have them contact us at (800) 404-0634 to be able to receive the orders electronically.

How does a vendor participate so their data is available for me to start submitting orders electronically?
All a vendor has to do is join as a participating vendor.  This alone will save them costs such as manpower, time, and mistakes,plus it will make your life a lot easier when it comes to placing orders.  Even if a vendor is not participating, you can still use the software to download their items and create orders to fax or phone over.  Your vendors can contact us at (800) 404-0634 to join.

How do I create a purchase order?
To create a purchase order, simply select your items, enter any order details, click send.   To view screen shots or a quick video to see Avonto Direct Connect in action Click Here.

What information is sent to a vendor on the purchase order?
The information sent to your vendors include:  Ship to, Bill To, Ship Method, PO Number, PO Date, Order details such as type of moulding, mat, other item, qty and sizes. 

Why does my order total not appear on the order?
This is because many vendors have special pricing for accounts that order by box, or larger quantities. Avonto Direct Connect lists the pricing for Length, Chop orJoined and basic list book pricing. This information is supplied by your vendors.

Does the software automatically create PO numbers?
Yes, Avonto Direct Connect automatically creates PO Numbers for each PO as they are generated.   

Is there a place to view a history of purchase orders?
Yes, inside Avonto Direct Connect click on the Purchase Order History icon and you can locate any purchase order you have previously entered.  You can also search for specific criteria such as vendor name, moulding number, date, etc.  When an order has already been sent, the Purchase Order Number will have "Sent" appended to the end.

Is it possible to reprint or resend a purchase order?
Yes, simply go to the Purchase Order History window, select your purchase order and click RePrint.  You must have a service plan in order to access this feature in the program.

Is this an accounting piece of software?
At this time, Avonto Direct Connect is strictly a purchase ordering system linking vendors with their customers.  We will be adding onto the software as time progresses and as we gain feedback from our users, so although nothing is ruled out, it is not for invoicing at this time.

How does my vendor receive these purchase orders?
This depends on how you have it set up to send.   You can send your orders via the internet to your vendors own software, or simply print and fax it over. No email software or client such as AOL, Hotmail or Outlook is required on your part, Avonto Direct Connect takes care of it all for you!

What if I don't include all the required information on my purchase order?
Avonto Direct Connect has error checking to make your orders are complete.  You will see an error icon next to any order that is not completed correctly. You must correct the errors before you can send the order.  However, if a vendor has any questions, your contact information will be included on the purchase order for them to contact you.

How do you update Avonto Direct Connect software with the latest vendor items and pricing?
Vendors can supply us with their data for inclusion.  We aleady receive data from over 140 vendors. Each time Avonto Direct Connect opens it will check and update your vendor data with the latest updates automatically.  You do not have to do a single thing!  Avonto Direct Connect does it for you! You must have a Service Plan to have full acess.

Is it possible to cross reference an item with different vendors installed?
A user can only install vendors for which they already have an account with.   To do any price comparisons would take about as much time as it would to do so manually with a price book and most likely not worth it if you are already happy with the vendor you are ordering from anyway.   

Does the Avonto Direct Connect display a vendor's discontinued items?
Yes, it can... if the vendor provides this bit of information.  If the vendor provides this type of information, such items will be noted right on the window where you select your items to order so you can know right away!

What is the refund policy?
There is a 30 day money back guarantee from the date of initial purchase.  

Can I backup my data?
Yes, there are backup capabilities for the software.  Click the Backup icon.

Do you integrate with any POS systems?
Avonto Direct Connect does not require any Point of Sale software. We welcome any software compnay to contact us regarding integration with our software. Pleas contact us for integration instructions.

I have more questions, can I talk to a sales representative?
Absolutely!  Our toll free number is (800) 404-0634.

Who owns Avonto Direct Connect software?
The entire Avonto product line is owned by software development company, nuTech.  nuTech is well known for their ezFramer software which has been sold to custom framers worldwide since 1998. 

I am ready to purchase, what now?
You can purchase a plan from inside Avonto Direct Connect by clicking the Purchase Plan button or click on Help - Purchase Plan.  To purchase over the pohone pleae call (800) 404-0634.

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