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Avonto
Direct Connect
FAQ'S for Vendors
Click
on a question below to locate
an answer. If there are any
questions that are not mentioned,
please submit your question
by email support @ avonto.com
or call (800) 404-0634.
Is internet access required
to use this service?
I
have a website with ordering
abilities, how is this different?
How
do we receive orders ?
Do
we need to download any special
software?
What
if our software is turned off?
How does Avonto Direct Connect
help save time and reduce costs?
Why
is our company not listed?
How does our company participate
so our data is available for
our customers to submit orders?
How
much is the cost of enrollment?
What
information is displayed on
a purchase order?
Is Avonto Direct Connect a POS
program?
Does
Avonto Direct Connect have reporting
capabilities?
How do you update Avonto Direct
Connect software with our latest
items and pricing?
Does the Avonto Direct Connect
display our discontinued items?
Does
a retailer have to pay for vendor
updates and support?
Does a vendor have to pay to
be included in Avonto Direct
Connect?
I want my customers & sales
reps to use this, what can I
do?
What is the refund policy?
Are there long term contracts?
I have more questions, can I
talk to a sales representative?
Who owns Avonto Direct Connect
software?
I
am ready to join, what now?
Is
internet access required to
use this software?
Internet access is only required
to update vendor items and pricing,
and of course to download the
initial program. If customers
do not have constant internet
access, they can still use the
software, but will need to print
out a copy of the purchase order
to fax over or call in.
I
have a website with ordering
capabilities, how is this different?
Our software is not a
shopping cart & does not
replace your online purchase
system. Our software is a purchase
ordering software program for
your sales reps & customers.
It displays item information
on your products so your customers
can create and record purchase
orders. Our software keeps a
record of each purchase order
created for reference and accuracy.
Users can choose to send orders
to you directly which gets imported
automatically into your own
"vendor" version of
Avonto Direct Connect.
If a user does not have internet
access at the time of ordering,
they can send the order to a
printer to call or fax in.
They only have to connect to
the internet to download your
latest product information &
to send the order!
How
do we receive these purchase
orders from our customers?
This depends on how your customers
or sales reps have Avonto Direct
Connect set up to send.
Orders can be sent to a printer
for faxing or calling in if
no internet connection is available,
or it can be sent directly online
to your "vendor" version
of Avonto Direct Connect that
automatically imports and processes
the orders.
Do
we need to download any special
software?
The only thing you need is a
copy of the "vendor"
version of Avonto Direct Connect.
Install it on a computer where
it will store all the orders.
Your sales reps and customers
can download Avonto Direct Connect
purchase order software for
free and you the vendor do not
need to do anything except see
the orders coming into your
own software!
What if our
software is turned off?
This is not a problem.
Any orders which may have been
sent by your customers while
you were offline are held in
a "holding" location.
Once you are back online,
those orders are automatically
downloaded into your system
so you can be assured no orders
are missed!
Does
Avonto Direct Connect help save
time and reduce costs?
Yes! Yes! and YES! Avonto
Direct Connect saves your business
time by streamlining the entire
order taking process for you.
Your company will see
a reduction in phone call volume
& ordering mistakes as more
and more customers place orders
through Avonto Direct Connect
software 24x7/365.
How
do we start receiving orders
electronically?
It is crucial for
vendors to contact us in order
to join as a participating vendor
so you can start receiving orders
electronically!
Contact us at (800) 404-0634
to participate.
How
do we participate so our data
is available for our customers
& sales reps to submit orders
electronically?
All you have to do is enroll
as a participating vendor &
download the "vendor"
version of the software to start
receiving orders. This
alone will not only save them
costs such as manpower, time,
and mistakes, it will make your
life a lot easier when it comes
to receiving & keeping
accurate orders. You can
contact us at (800) 404-0634
to join.
How
much is the cost of enrollment?
At this time there is no cost
to enroll. But you must call
(800) 404-0634 to become a participating
vendor.
What
information is displayed on
a purchase order?
The information received
on a purchase order include:
Ship to, Bill To, Ship Method,
PO Number, PO Date, Order details
such as type of moulding, mat,
other item, qty and sizes. We
do not include pricing on the
purchase order itself due to
customer discounts that are
set up between the customer
and the vendor.
Is Avonto
Direct Connect a Point of Sale
program?
Avonto Direct Connect is for
creating, recording, processing
and sending purchase orders
from sales reps & customers
to vendors. No POS software
is required, however if you
wish to integrate our software
with your own, please contact
us at (800) 404-0634 or have
your software vendor contact
us directly.
Does Avonto
Direct Connect have reporting
capabilities?
Yes, you can use our
reporting feature to create
your own reports, including
our standard reports used for
quickly pulling and cutting
items by group.
How
do you update Avonto Direct
Connect software with our latest
items and pricing?
Avonto Direct Connect will check
and update the software with
the latest vendor updates automatically
each time the software is opened.
For specific requirements call
(800) 404-0634.
Does
the Avonto Direct Connect display
discontinued items?
Yes, it can... if you provide
this bit of information.
If you provide this type of
information, such items will
be noted right on the window
where your customer or sales
reps select your items to order
so they can avoid ordering an
out of stock item!
Does a retailer have to pay
for vendor updates and support?
A retailer must pay $3.99/month
to have full access to
the software. The software
will only work if the user is
subscribed. This grants them
access. During the trial
phase, they are able to view
30 items from each vendor so
they can see how easy it is
to download these updates.
Does
a vendor have to pay to be included
in Avonto Direct Connect?
No. We have kept the cost
extremely affordable so any
vendor can use Avonto Direct
Connect. We may offer
additional features for a one
time cost, but not for the Avonto
Direct Connect as it is now.
I
want my customers & sales
reps to use this, what can I
do?
All you have to do
is call to participate.
We will provide you with a 30
day marketing starter kit which
includes special marketing promotional
materials to include with your
invoices and other mediums to
notify your customers that you
are a participating vendor and
promote customer awareness.
What
is the refund policy?
If you choose to no longer be
a participating vendor, please
call (800) 404-0634. There
are no refunds for services
we have already provided to
your customers.
Are
there long term contracts?
There
are no long term contracts.
Because of the resources
involved in making this known
to your customers, we do require
a 6 month minimum agreement.
If you ever stop using the software,
you must notify us so we can
let your clients know. Otherwise
they will not know you are no
longer receiving orders electronically.
I
have more questions, can I talk
to a sales representative?
Absolutely! Our toll free
number is (800) 404-0634.
Who
owns Avonto Direct Connect software?
The entire Avonto product
line is owned by software development
company, nuTech. nuTech
is well known for their ezFramer
software which has been sold
to custom framers worldwide
since 1998.
I am ready
to join, what now?
You can call us at
(800) 404-0634 if you have any
questions and to discuss enrollment
details. We look forward to
hearing from you!
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